Return Policy

Our 30-Day Satisfaction Guarantee

At Brineliocosh, we want you to feel confident in every purchase. We believe that well-designed home products should make daily life easier, more organized, and more efficient. If your purchase does not meet your expectations, we offer a 30-day return window from the date of delivery to request a return.

Return Eligibility

To ensure a smooth return process, please make sure your item(s) meet the following conditions:

  • Condition: Items must be unused, in original condition, and returned with original packaging.
  • Usage Limitation: Products that have been used, damaged, or altered may not be eligible for return.
  • Authorization Required: All returns must be approved by our Customer Support Team before being sent back.
  • Final Sale Items: Clearance items, gift cards, and certain promotional items are not eligible for return.

How to Start a Return

To request a return, please follow these steps:

  1. Contact Us
    Email our support team at service@brineliocosh.com
  2. Provide Order Details
    Include your Order Number and the item(s) you would like to return.
  3. Wait for Approval
    Once approved, we will provide detailed return instructions and the return address.
  4. Important Notice
    Please do not send any items back without prior approval, as unapproved returns may not be processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please follow the steps below:

  • Contact Window: Notify us within 7 days of delivery
  • Required Information: Provide your Order Number along with clear photos or videos showing the issue
  • Resolution: After verification, we will provide a suitable solution such as a replacement or refund

Order Changes & Support

  • Exchanges
    We recommend placing a new order and returning the original item for a refund.
  • Order Changes / Cancellations
    Please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be modified or canceled.
  • Missing Orders
    If your order has not arrived within the expected timeframe, please contact us for assistance.

Return Shipping & Refunds

  • Return Shipping
    Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Non-Refundable Fees
    Original shipping fees, duties, and taxes (if applicable) are non-refundable.
  • Refund Processing
    Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Phone: (+1) 4408737172

Email: service@brineliocosh.com

 

Address:
18425 BURBANK BLVD 712 TARZANA, CA 91356

United States